Guest Communication API Degraded

Incident Report for Rentals United

Resolved

Rentals United Guest Communication API was degraded between 2022-10-11 11:35 UTC - 2022-10-12 18:28 UTC

Guest Communication API methods which are using HTTPS POST and PUT methods were always responding with the below error:

{
"ErrorCode": 1,
"ErrorMessage": "An error has occurred. Please, contact support."
}

Guest Communication API methods affected:

PUT /api/messaging/notifications/subscribe,
PUT /api/messaging/notifications/unsubscribe,
POST /api/airbnb/specialOffers,
PUT /api/airbnb/specialOffers,
POST /api/airbnb/specialOffers/by-service-for-user,
PUT /api/airbnb/specialOffers/by-service-for-user,
POST /api/messaging/threads,
POST /api/messaging/threads/by-service-for-user,
POST /api/messaging/threads/{id}/messages,
PUT /api/messaging/threads/{id}/messages/mark-as-read,
POST /api/messaging/threads/{id}/messages/by-service-for-user,
PUT /api/messaging/threads/{id}/messages/by-service-for-user

Rentals United Dev Team deployed a fix on 2022-10-12 18:28 UTC and since that time the API has been operating normally.

Posted Oct 11, 2022 - 09:30 UTC