Between December 7, 2023, at 15:50 UTC, and December 8, 2023, at 06:15 UTC, a degradation in the performance of the ARI synchronization with channels occurred. This resulted in a disruption to the seamless functioning of ARI during the specified timeframe.
Detection and Resolution:
The incident was detected at December 8, 2023, 04:30 UTC, promptly triggering our response protocols. Our team immediately initiated investigation and remediation procedures. The issue was successfully resolved by December 8, 2023, 06:15 UTC, restoring normal functionality to ARI synchronization with all channels.
Mitigation and Actions Taken:
To mitigate this incident and prevent future occurrences, our team implemented immediate corrective measures. The ARI has been thoroughly synced with all channels to ensure data integrity and seamless performance. Further monitoring and proactive measures have been put in place to detect and address any potential irregularities in the synchronization process.